Support
Questions, ideas or a problem with Pebble Play? Here are quick answers, and we usually reply to email within two business days.
Common questions
How do I open the grown-up settings?
Press and hold the lock button in the top corner for about two seconds. From there you can change the buddy, the voice, the language, play-time limits, sounds and how hard the games are, or run the setup questions again.
There's no sound.
Check that the ringer switch isn't on silent and the volume is up. In grown-up settings, make sure Spoken prompts is On.
How does the play-time limit work?
When the limit you set is reached, a calm rest screen appears. Only a grown-up can continue, by holding the button on that screen.
Does it work offline?
Yes. Voices, sounds and books are built in, so Pebble Play works anywhere, including on a plane.
Are there ads or in-app purchases?
No. There are no ads, no in-app purchases and no links out of the app.
How do I get a refund?
Purchases are handled by Apple. To ask for a refund, go to reportaproblem.apple.com, sign in with your Apple Account, find the purchase and choose Request a refund. Apple decides refund requests under its own rules; we can't issue refunds ourselves.
How do I delete my child's information?
Everything is stored only on the device. Delete the app to remove it, or run the setup questions again in grown-up settings to change the name and answers.
Still need help?
Email owner@justalittleprojectstudio.com and include your iPhone model and iOS version. We usually reply within a few days.