Support
Questions about prices, your account or the app? Start here, or email us.
Common questions
Where do prices come from?
Some prices come from stores' weekly ads, including ads that shoppers scan. Others were shared by shoppers in the store and are confirmed or corrected by other shoppers. Older prices fade out over time.
A price is wrong.
Open the item, then tap Price changed and enter the new price. If it's fake or offensive, tap Report.
How do I block someone?
Tap Report on any shopper price and choose Block this shopper. You won't see their prices again.
Do I need an account?
No. You can build a list and compare prices without one. To share prices, scan receipts or earn points, sign in with Apple. We don't receive your name or email.
Stores near me aren't showing up.
Check that location is allowed in Settings › Privacy & Security › Location Services › Shelf Spotter, or set your ZIP code in the app. Prices need an internet connection.
My list isn't syncing with Reminders.
Turn on Reminders sync in Shelf Spotter's settings, pick a list, and allow access in Settings › Privacy & Security › Reminders › Shelf Spotter.
How do I delete my account?
In the app, open Your spotting and tap Delete account. It removes your account, points, votes, blocks and the prices you shared right away.
Deleting your account
In the app, open Your spotting and tap Delete account. This immediately and permanently deletes your account, sign-in sessions, points, votes, reports, blocks, the prices you shared, and your receipt and weekly-ad scan records. If you can't open the app, email owner@justalittleprojectstudio.com with your anonymous shopper name and we'll delete it for you.
Still need help?
Email owner@justalittleprojectstudio.com and include your iPhone model and iOS version. We usually reply within a few days.